FAQs

A few items you may find helpful

Q: What is a group order?

A group order is an order setup for a group where one person does not have to add everyone's individual order. The administrator (person setting up the group order) creates a group order on www.jasonsdeli.com and then receives an email containing the group order number, password and ordering link. This email is then forwarded out to everyone in the group, and each individual can use the link to directly access the order on the Jason's Deli site and add their selections.

Q: This is a test question, correct?

Yes, that was a test question.

Q: Does foomanchew.com cost me any extra?

It’s free to use foomanchew's service to place your order.

Q: Why use group ordering?

Group ordering can be a great time saving tool. It eliminates one person having to gather everyone's order to call it in. Each person is responsible for ordering their own food and can select exactly what they would like.

Q: Did my order go through?

If you received an order confirmation email, the restaurant is working on your order. If you haven’t received notification within 5-10 minutes of placing your order, contact us and we’ll figure out what’s going on. Make sure to check your spam folder first.

Q: How do I create a group order?

To order online, please click the red Login button and enter your email address and password then click login. Once logged in, you should see "Welcome back ______". To place orders please select "Please Deliver" or "I'll Pickup" from the middle of the screen. If you choose to have us deliver to you, you will prompted to either select a delivery address from your account or enter in the address you would like your order delivered to. If you choose to pick up your order, you will then be prompted to select a location by either City and State or Zip Code. Following either of these options, you will then be asked to schedule your order. This information is necessary in order to determine whether the location is open at the time you would like your order. Select the date from the drop down list and then select the time. To allow members to add to your group order, click the checkbox "Allow my group to add to this order", then click "Continue". Please adjust or verify the configurations of the group order. The password and closing time are automatically assigned by the system; however you may change them if necessary. *Note: Your order will be sent to the store at the time you specify in this close setting. If you have a large group that will be adding to your order, PLEASE adjust the close time to send your order to the store at an earlier time.

Q: Can I change my order?

If the restaurant hasn’t prepared your order, we may be able to make the changes you request. Let us know as soon as possible and we’ll do our best to help you out.

Q: Who pays for a group order?

A group order is an order setup for a group where one person does not have to add everyone's individual order. The administrator (person setting up the group order) creates a group order on www.jasonsdeli.com and then receives an email containing the group order number, password and ordering link. This email is then forwarded out to everyone in the group, and each individual can use the link to directly access the order on the Jason's Deli site and add their selections.

Q: Hello. How do I use foomanchew.com?

Hello. Provide us with your home address and we’ll provide you with a list of restaurants that offer pickup or delivery service in your area. Select your restaurant and begin placing your order online. It’s that simple.

Q: Where is my food?

The order confirmation email you received after placing your order will provide you with an estimated delivery time. If that time has passed, let us know and our customer service team will follow-up on the status of your order.

Q: How early do I need to place my group order?

A group order is an order setup for a group where one person does not have to add everyone's individual order.

Q: I have an issue with my food, who do I contact?

foomanchew's customer service team will be happy to assist you.

Q: Can I get my group order delivered?

Group ordering can be a great time saving tool. It eliminates one person having to gather everyone's order to call it in. Each person is responsible for ordering their own food and can select exactly what they would like.

Q: Is my credit card information secure?

Absolutely. We use the latest in SSL encryption technology to make sure your credit card information is secure.

Q: Are meals individually packaged?

Group ordering can be a great time saving tool. It eliminates one person having to gather everyone's order to call it in. Each person is responsible for ordering their own food and can select exactly what they would like.

Q: How can I use a DEAL code?

After making your menu item selections, click the 'checkout' button. You'll then be transferred to the “checkout” page. Place the DEAL code in the 'Have a Deal Code' box and click 'APPLY'. You will immediately see a discount applied to your order.

Q: Is there a minimum order value for group orders?

A group order is an order setup for a group where one person does not have to add everyone's individual order. The administrator (person setting up the group order) creates a group order on www.jasonsdeli.com and then receives an email containing the group order number, password and ordering link. This email is then forwarded out to everyone in the group, and each individual can use the link to directly access the order on the Jason's Deli site and add their selections.

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